SolarWinds Service Desk Status

SolarWinds Service Desk Status Page

All Systems Operational

About This Site

The status of system performance is readily and publicly available in real time. We are dedicated to serving you honestly and openly. This means that at any given time you know exactly what we know about our service status. Everything is open and visible.

https://www.solarwinds.com/legal/privacy

Website & Blog Operational

SolarWinds Service Desk [USA] Operational

Application (North America) Operational

API Operational

Inventory Operational

Email services Operational

SolarWinds Service Desk [EMEA] Operational

Application (EMEA) Operational

API (EMEA) Operational

Inventory (EMEA) Operational

Email services (EMEA) Operational

SolarWinds Service Desk [APAC] Operational

Application (APAC) Operational

API (APAC) Operational

Inventory (APAC) Operational

Email Services (APAC) Operational

Mobile Application Operational

iOS Operational

Android Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Nov 21, 2024

No incidents reported today.

Nov 20, 2024

No incidents reported.

Nov 19, 2024

No incidents reported.

Nov 18, 2024

No incidents reported.

Nov 17, 2024

No incidents reported.

Nov 16, 2024

No incidents reported.

Nov 15, 2024

No incidents reported.

Nov 14, 2024

No incidents reported.

Nov 13, 2024

No incidents reported.

Nov 12, 2024

No incidents reported.

Nov 11, 2024

No incidents reported.

Nov 10, 2024

Portal users are getting an "Unauthorized" error when creating incidents using Microsoft Edge

Resolved - This issue has been resolved. Please reach out to technicalsupport@solarwinds.com if you need further assistance.
Nov 10, 21:33 EST

Monitoring - A fix has been implemented. We will continue to monitor the situation to ensure no further impact occurs.
Nov 7, 14:22 EST

Identified - We have received reports indicating that end-users encounter an error when attempting to create incidents in the Service Desk portal despite having the correct permissions. The error message displayed is: "You are not authorized to create this object. Please check your role permissions or contact your system administrator."

Upon investigation, it was determined that this issue is caused by the browser (Microsoft Edge) auto-filling the incident fields. While we investigate this further, the workarounds are listed below.

1. Disable the auto-fill feature in Microsoft Edge.
2. Use another browser or a private/incognito window.
3. Remove the pre-filled requester and manually select "Me" from the requester field.

This does not impact incident creation via email. Users can still create tickets by sending an email to your service desk dropbox (Setup > Account > Email Settings). If you have any questions, please contact us at technicalsupport@solarwinds.com.
Oct 23, 15:04 EDT

Nov 9, 2024

No incidents reported.

Nov 8, 2024

No incidents reported.

Nov 7, 2024