SolarWinds Service Desk Status

SolarWinds Service Desk Status Page

All Systems Operational

About This Site

The status of system performance is readily and publicly available in real time. We are dedicated to serving you honestly and openly. This means that at any given time you know exactly what we know about our service status. Everything is open and visible.

https://www.solarwinds.com/legal/privacy

Website & Blog Operational

SolarWinds Service Desk [USA] Operational

Application (North America) Operational

API Operational

Inventory Operational

Email services Operational

SolarWinds Service Desk [EMEA] Operational

Application (EMEA) Operational

API (EMEA) Operational

Inventory (EMEA) Operational

Email services (EMEA) Operational

SolarWinds Service Desk [APAC] Operational

Application (APAC) Operational

API (APAC) Operational

Inventory (APAC) Operational

Email Services (APAC) Operational

Mobile Application Operational

iOS Operational

Android Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Apr 3, 2025

No incidents reported today.

Apr 2, 2025

No incidents reported.

Apr 1, 2025

No incidents reported.

Mar 31, 2025

No incidents reported.

Mar 30, 2025

No incidents reported.

Mar 29, 2025

No incidents reported.

Mar 28, 2025

No incidents reported.

Mar 27, 2025

No incidents reported.

Mar 26, 2025

Multiple and Duplicate Email Notifications

Resolved - We have been monitoring the stability of our email services for several days and have not seen any reoccurrences of the reported issue. If you have any questions or need further assistance, please reach out to our support team at technicalsupport@solarwinds.com.
Mar 26, 11:29 EDT

Update - The email service appears stable, but we will continue to monitor its performance throughout the weekend to ensure consistent reliability.
Mar 21, 18:25 EDT

Update - We are still investigating the issue with Service Desk email notifications. We have received reports that emails were delivered today about events that occurred in the past. We are working closely with our email vendor regarding this incident.
Mar 21, 13:49 EDT

Investigating - We are currently seeing multiple or duplicated notification emails and notifications even for resolved incidents and previous task. Our team is currently aware of this issue and currently investigating the cause.
Mar 21, 10:51 EDT

Mar 25, 2025

No incidents reported.

Mar 24, 2025

Latency in the SWSD app

Resolved - This incident has been resolved.
Mar 24, 15:56 EDT

Monitoring - A fix has been implemented and we are monitoring the results.
Mar 24, 13:27 EDT

Investigating - We are currently investigating a potential widespread issue with the Service Desk tool, including Slow loading times, Automation rules not running as expected, email creation delays, and round-robin assignments not working as expected.
Mar 24, 09:58 EDT

Mar 23, 2025

No incidents reported.

Mar 22, 2025

No incidents reported.

Mar 21, 2025

Mar 20, 2025

No incidents reported.