SolarWinds Service Desk Status Page
All Systems Operational

About This Site

The status of system performance is readily and publicly available in real time. We are dedicated to serving you honestly and openly. This means that at any given time you know exactly what we know about our service status. Everything is open and visible.

https://www.solarwinds.com/legal/privacy

Website & Blog Operational
SolarWinds Service Desk [USA] Operational
Application (North America) ? Operational
API Operational
Inventory ? Operational
Email services Operational
SolarWinds Service Desk [EMEA] Operational
Application (EMEA) Operational
API (EMEA) Operational
Inventory (EMEA) Operational
Email services (EMEA) Operational
SolarWinds Service Desk [APAC] Operational
Application (APAC) Operational
API (APAC) Operational
Inventory (APAC) Operational
Email Services (APAC) Operational
Mobile Application Operational
iOS Operational
Android Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Nov 20, 2024

No incidents reported today.

Nov 19, 2024

No incidents reported.

Nov 18, 2024

No incidents reported.

Nov 17, 2024

No incidents reported.

Nov 16, 2024

No incidents reported.

Nov 15, 2024

No incidents reported.

Nov 14, 2024

No incidents reported.

Nov 13, 2024

No incidents reported.

Nov 12, 2024

No incidents reported.

Nov 11, 2024

No incidents reported.

Nov 10, 2024
Resolved - This issue has been resolved. Please reach out to technicalsupport@solarwinds.com if you need further assistance.
Nov 10, 21:33 EST
Monitoring - A fix has been implemented. We will continue to monitor the situation to ensure no further impact occurs.
Nov 7, 14:22 EST
Identified - We have received reports indicating that end-users encounter an error when attempting to create incidents in the Service Desk portal despite having the correct permissions. The error message displayed is: "You are not authorized to create this object. Please check your role permissions or contact your system administrator."

Upon investigation, it was determined that this issue is caused by the browser (Microsoft Edge) auto-filling the incident fields. While we investigate this further, the workarounds are listed below.

1. Disable the auto-fill feature in Microsoft Edge.
2. Use another browser or a private/incognito window.
3. Remove the pre-filled requester and manually select "Me" from the requester field.

This does not impact incident creation via email. Users can still create tickets by sending an email to your service desk dropbox (Setup > Account > Email Settings). If you have any questions, please contact us at technicalsupport@solarwinds.com.

Oct 23, 15:04 EDT
Nov 9, 2024

No incidents reported.

Nov 8, 2024

No incidents reported.

Nov 7, 2024
Nov 6, 2024

No incidents reported.