SolarWinds Service Desk Status

SolarWinds Service Desk Status Page

All Systems Operational

About This Site

The status of system performance is readily and publicly available in real time. We are dedicated to serving you honestly and openly. This means that at any given time you know exactly what we know about our service status. Everything is open and visible.

https://www.solarwinds.com/legal/privacy

Website & Blog Operational

SolarWinds Service Desk [USA] Operational

Application (North America) Operational

API Operational

Inventory Operational

Email services Operational

SolarWinds Service Desk [EMEA] Operational

Application (EMEA) Operational

API (EMEA) Operational

Inventory (EMEA) Operational

Email services (EMEA) Operational

SolarWinds Service Desk [APAC] Operational

Application (APAC) Operational

API (APAC) Operational

Inventory (APAC) Operational

Email Services (APAC) Operational

Mobile Application Operational

iOS Operational

Android Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jan 9, 2026

Scheduled Service Catalog Item Not Running

Resolved - This incident has been resolved.
Jan 9, 06:00 EST

Monitoring - Scheduled service catalog item are now being processed. We are monitoring the situation closely to ensure continued stability.
Jan 9, 05:09 EST

Identified - Additional resources have been allocated to help manage the queue. As a result, the backlog is now being processed efficiently, and pending items are getting cleared. Additional updates will be shared as they become available.
Jan 9, 04:36 EST

Investigating - We are aware of an issue affecting a scheduled Service Desk service catalog item in our EU data center. Our team is actively working to identify the root cause and restore normal functionality. Additional updates will be shared as they become available.
Jan 9, 04:27 EST

Jan 8, 2026

No incidents reported.

Jan 7, 2026

No incidents reported.

Jan 6, 2026

Service Desk Application Performance Degradation

Resolved - This incident has been resolved.
Jan 6, 12:59 EST

Monitoring - Service Desk EU data-center degradation issue affecting the application has now been restored. System performance is now normal and the application is operating as expected. We continue to monitor performance closely to ensure ongoing stability and reliability.
Jan 6, 09:32 EST

Update - We have identified performance degradation in the Service Desk application within EUDC. This issue is impacting multiple functionalities of the application.

Our team is actively investigating the issue and working to identify the root cause. Further updates will be shared as more information becomes available.
Jan 6, 06:14 EST

Investigating - We are currently investigating an issue affecting Service Desk in EU Data Center. Round-robin assignment and Automation Rules process are delayed, this affects automation assigning and or updating incidents.

Our team is actively working to identify the root cause and will provide updates as soon as more information becomes available. We appreciate your patience and understanding.
Jan 6, 05:47 EST

Jan 5, 2026

Service Desk Round-Robin Assignment Option Problem

Resolved - This incident has been resolved.
Jan 5, 14:13 EST

Monitoring - A fix has been implemented. We will continue to monitor until we can confirm that no additional impact is expected.
Jan 5, 11:13 EST

Investigating - We are currently investigating an issue affecting the Service Desk in our EU Data Center. The round-robin automatic assignment is not working as expected, and newly created tickets are not being assigned to a user or group automatically.

Our team is actively working to identify the root cause and will provide updates as soon as more information becomes available. We appreciate your patience and understanding.
Jan 5, 08:35 EST

Jan 4, 2026

No incidents reported.

Jan 3, 2026

No incidents reported.

Jan 2, 2026

No incidents reported.

Jan 1, 2026

No incidents reported.

Dec 31, 2025

No incidents reported.

Dec 30, 2025

No incidents reported.

Dec 29, 2025

No incidents reported.

Dec 28, 2025

No incidents reported.

Dec 27, 2025

No incidents reported.

Dec 26, 2025

No incidents reported.