SolarWinds Service Desk Status

SolarWinds Service Desk Status Page

All Systems Operational

About This Site

The status of system performance is readily and publicly available in real time. We are dedicated to serving you honestly and openly. This means that at any given time you know exactly what we know about our service status. Everything is open and visible.

https://www.solarwinds.com/legal/privacy

Website & Blog Operational

SolarWinds Service Desk [USA] Operational

Application (North America) Operational

API Operational

Inventory Operational

Email services Operational

SolarWinds Service Desk [EMEA] Operational

Application (EMEA) Operational

API (EMEA) Operational

Inventory (EMEA) Operational

Email services (EMEA) Operational

SolarWinds Service Desk [APAC] Operational

Application (APAC) Operational

API (APAC) Operational

Inventory (APAC) Operational

Email Services (APAC) Operational

Mobile Application Operational

iOS Operational

Android Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Sep 17, 2025

No incidents reported today.

Sep 16, 2025

No incidents reported.

Sep 15, 2025

No incidents reported.

Sep 14, 2025

No incidents reported.

Sep 13, 2025

No incidents reported.

Sep 12, 2025

No incidents reported.

Sep 11, 2025

No incidents reported.

Sep 10, 2025

No incidents reported.

Sep 9, 2025

No incidents reported.

Sep 8, 2025

No incidents reported.

Sep 7, 2025

No incidents reported.

Sep 6, 2025

No incidents reported.

Sep 5, 2025

User Search Not Returning Results

Resolved - Our engineering team has recently implemented a fix to address the reported issue regarding user search. We are currently monitoring the stability of the application to ensure the problem has been resolved.

If you continue to experience any issues, please contact us at technicalsupport@solarwinds.com for further assistance.
Sep 5, 04:24 EDT

Update - We've identified the issue affecting user search functionality, including global search and context search. A fix has been prioritized, but it must be applied outside of production hours due to its nature. We appreciate your patience and will provide an update once the fix is implemented.
Sep 4, 14:56 EDT

Update - We are continuing to work on a fix for this issue.
Sep 4, 12:59 EDT

Identified - There is a known issue when searching user via Global Search or user search field within users list for Service Desk instance residing in US Data Center. Even though the user exist in Service Desk the query is not returning results, we are aware of this problem and our engineering team is currently working to fix it as soon as possible. We apologize for the inconvenience and your patience.
Sep 4, 10:49 EDT

Sep 4, 2025

Sep 3, 2025

US Data Center – Intermittent Latency

Resolved - We are marking this issue as resolved, as the Service Desk application has remained stable for the past several hours.

Should the issue resurface or if you require further assistance, please don't hesitate to contact us at technicalsupport@solarwinds.com.
Sep 3, 20:32 EDT

Monitoring - Our engineering team has recently implemented a potential fix to address the reported issue. We are currently monitoring the stability of the application to ensure the problem has been resolved.

If you continue to experience any issues, please contact us at technicalsupport@solarwinds.com for further assistance.
Sep 3, 17:37 EDT

Update - Our engineering team continues to thoroughly investigate the reported issue. We are committed to identifying the root cause and implementing a resolution as swiftly as possible.

Please reach out to technicalsupport@solarwinds.com if you require urgent assistance.
Sep 3, 16:37 EDT

Update - We are actively investigating the reported performance issues affecting navigation within the Service Desk UI. Further updates will be provided as soon as more information becomes available.
Sep 3, 14:53 EDT

Investigating - We are currently investigating reports of intermittent latency when navigating through the Service Desk UI in the US Data Center.

We understand the impact this may have on your operations. Further updates will be provided as soon as more information becomes available.
Sep 3, 13:15 EDT