SolarWinds Service Desk Status

SolarWinds Service Desk Status Page

All Systems Operational

About This Site

The status of system performance is readily and publicly available in real time. We are dedicated to serving you honestly and openly. This means that at any given time you know exactly what we know about our service status. Everything is open and visible.

https://www.samanage.com/privacy-policy/

Website & Blog Operational

Samanage [USA] Operational

Application (North America) Operational

API Operational

Inventory Operational

Email services Operational

Samanage [EMEA] Operational

Application (EMEA) Operational

API (EMEA) Operational

Inventory (EMEA) Operational

Email services (EMEA) Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Nov 11, 2019

Inability to view Incident details when using Internet Explorer

Resolved - This issue has been resolved by our Engineering team and the application's performance has been restored back to normal as of 2:25pm eastern.
Nov 11, 15:50 EST

Update - We've confirmed that this issue exists only for Internet Explorer users. Other browsers such as Chrome, Firefox, and Safari are working without incident. A fix for IE users has been created and is being tested in order to be implemented. This impacts areas of the application under 'Service Desk' on the navigation menu such as Incidents and Problems.
Nov 11, 13:44 EST

Identified - The issue has been identified and a fix is being implemented.
Nov 11, 13:15 EST

Investigating - Some users are unable to view details of Incidents and Service Catalog requests when working in SWSD with IE 11.
Nov 11, 10:29 EST

Nov 10, 2019

No incidents reported.

Nov 9, 2019

No incidents reported.

Nov 8, 2019

No incidents reported.

Nov 7, 2019

No incidents reported.

Nov 6, 2019

No incidents reported.

Nov 5, 2019

No incidents reported.

Nov 4, 2019

No incidents reported.

Nov 3, 2019

Maintenance Outage November 3, 2019

Completed - The scheduled maintenance has been completed.
Nov 3, 03:42 EST

Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Nov 3, 03:41 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 3, 02:00 EST

Scheduled - We will be undergoing scheduled maintenance during this time.
Oct 22, 16:14 EDT

Nov 2, 2019

No incidents reported.

Nov 1, 2019

No incidents reported.

Oct 31, 2019

No incidents reported.

Oct 30, 2019

No incidents reported.

Oct 29, 2019

Degraded Performance

Resolved - Beginning around 12:20pm eastern time we received reports from customers that the application was responding slowly. This issue has been resolved by our Engineering team and the application's performance has been restored back to normal as of 12:45pm eastern.
If you have further questions, please contact our Tech Support team: https://www.samanage.com/support
Oct 29, 12:30 EDT

Oct 28, 2019

No incidents reported.