SolarWinds Service Desk Status Page
Investigating - Currently, our sentiment analysis function is not returning any results. This means we will not be able to flag any incidents that contain potential negative sentiment.

The team is aware of the issue and is working towards a resolution. All other functions in the platform continue to operate normally.

May 10, 2024 - 16:08 EDT
Investigating - We have a ticket open with SendGrid, which handles our outbound emails.

Workaround:

If your organization enforces a DMARC policy for emails, you will need to apply the SPF and DKIM steps mentioned in the documentation below. 

https://documentation.solarwinds.com/en/success_center/swsd/content/completeguidetoswsd/allowing-ip-addresses.htm

Ensure that your network administrator allows the following IP addresses:

US IP addresses:
149.72.147.186
167.89.101.239

EU/AU IP addresses:
167.89.99.179
168.245.40.44

We also recommend you allow our email links to ensure you receive links within emails sent by SWSD. These links come from the following domains:

- samanage.com
- emails.samanage.com
- mailer.samanage.com
- secure_mailer.samanage.com
- Url944.samanage.com
- Url3518.samanage.com

If you continue to get DMARC errors, we recommend enabling DKIM, too. For DKIM, we have a sender authentication option offered by our email vendor, SendGrid, at no additional cost to you. This would allow us to send emails on behalf of your email domain and avoid DMARC errors. Please contact us at technicalsupport@solarwinds.com.

Apr 09, 2024 - 16:10 EDT

About This Site

The status of system performance is readily and publicly available in real time. We are dedicated to serving you honestly and openly. This means that at any given time you know exactly what we know about our service status. Everything is open and visible.

https://www.solarwinds.com/legal/privacy

Website & Blog Operational
SolarWinds Service Desk [USA] Degraded Performance
Application (North America) ? Operational
API Operational
Inventory ? Operational
Email services Degraded Performance
SolarWinds Service Desk [EMEA] Degraded Performance
Application (EMEA) Operational
API (EMEA) Operational
Inventory (EMEA) Operational
Email services (EMEA) Degraded Performance
SolarWinds Service Desk [APAC] Degraded Performance
API (APAC) Operational
Inventory (APAC) Operational
Email Services (APAC) Degraded Performance
Application (APAC) Operational
Mobile Application Operational
iOS Operational
Android Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
May 24, 2024

No incidents reported today.

May 23, 2024

No incidents reported.

May 22, 2024

No incidents reported.

May 21, 2024

No incidents reported.

May 20, 2024

No incidents reported.

May 19, 2024

No incidents reported.

May 18, 2024

No incidents reported.

May 17, 2024

No incidents reported.

May 16, 2024
Resolved - After monitoring the system, we see Service Desk application operates at normal speeds and will mark this incident as resolved. Please reach out to support at technicalsupport@solarwinds.com if you come across any issues.
May 16, 06:45 EDT
Monitoring - Service Desk Application performance should start to go back to normal, our team will continue to monitor.
May 16, 05:33 EDT
Update - We are continuing to investigate this issue.
May 16, 05:09 EDT
Investigating - We are currently seeing performance slowness within the Service Desk Application in EU DataCenter and our team is currently investigating this matter.
May 16, 05:06 EDT
May 15, 2024

No incidents reported.

May 14, 2024

No incidents reported.

May 13, 2024

No incidents reported.

May 12, 2024

No incidents reported.

May 11, 2024

No incidents reported.

May 10, 2024