SolarWinds Service Desk Status Page
All Systems Operational

About This Site

The status of system performance is readily and publicly available in real time. We are dedicated to serving you honestly and openly. This means that at any given time you know exactly what we know about our service status. Everything is open and visible.

https://www.samanage.com/privacy-policy/

Website & Blog Operational
Samanage [USA] Operational
Application (North America) ? Operational
API Operational
Inventory ? Operational
Email services Operational
Samanage [EMEA] Operational
Application (EMEA) Operational
API (EMEA) Operational
Inventory (EMEA) Operational
Email services (EMEA) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Dec 6, 2019
Resolved - This incident has been resolved. Please contact SolarWinds ITSM Technical Support if you have any questions. https://www.samanage.com/support/
Dec 6, 09:29 EST
Monitoring - The cause of this issue that impacted approximately a dozen customers has been identified. We've updated our spam definitions in order to better quarantine this type of email, and we'll continue to monitor customer activity.
Dec 6, 09:11 EST
Investigating - We are currently investigating the issue where unwanted tickets are being created by spam.
Dec 6, 08:07 EST
Dec 5, 2019

No incidents reported.

Dec 4, 2019

No incidents reported.

Dec 3, 2019

No incidents reported.

Dec 2, 2019

No incidents reported.

Dec 1, 2019

No incidents reported.

Nov 30, 2019

No incidents reported.

Nov 29, 2019

No incidents reported.

Nov 28, 2019

No incidents reported.

Nov 27, 2019

No incidents reported.

Nov 26, 2019

No incidents reported.

Nov 25, 2019

No incidents reported.

Nov 24, 2019

No incidents reported.

Nov 23, 2019

No incidents reported.

Nov 22, 2019
Resolved - This incident has been resolved. Thank you for your patience as we monitored all of the background jobs that sync our database to the front end of the SWSD application. All records such as Incidents, Changes, Users, and Service Catalog Items are visible in the application and working as designed.
If you have any questions or notice any new issues, please contact us at any time.
https://www.samanage.com/support
Nov 22, 08:41 EST
Update - We've noticed some of the jobs required to display data such as incident filters and widgets are taking longer than expected to complete. This could have an impact many different record types (Incidents, Changes, etc.) created after approximately 3:15PM GMT. Once these jobs and the database sync are complete, we'll perform our own tests before confirming with you.
Nov 21, 16:41 EST
Monitoring - A fix has been implemented, we are monitoring customer queues in our US data center.
Nov 21, 12:56 EST
Identified - The issue has been identified and we are working to implement a fix.
Nov 21, 11:19 EST
Update - We are continuing to investigate this issue.
Nov 21, 11:12 EST
Investigating - We are currently investigating an issue that is slowing down some behavior in the application for all customers. This impacts actions such as loading up to date records on the Incidents page, searching new data in the application using our global search, and more.
Nov 21, 11:11 EST