SolarWinds Service Desk Status Page
All Systems Operational

About This Site

The status of system performance is readily and publicly available in real time. We are dedicated to serving you honestly and openly. This means that at any given time you know exactly what we know about our service status. Everything is open and visible.

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Website & Blog Operational
Samanage [USA] Operational
Application (North America) ? Operational
API Operational
Inventory ? Operational
Email services Operational
Samanage [EMEA] Operational
Application (EMEA) Operational
API (EMEA) Operational
Inventory (EMEA) Operational
Email services (EMEA) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Dec 2, 2022

No incidents reported today.

Dec 1, 2022

No incidents reported.

Nov 30, 2022

No incidents reported.

Nov 29, 2022

No incidents reported.

Nov 28, 2022

No incidents reported.

Nov 27, 2022

No incidents reported.

Nov 26, 2022

No incidents reported.

Nov 25, 2022

No incidents reported.

Nov 24, 2022

No incidents reported.

Nov 23, 2022

No incidents reported.

Nov 22, 2022

No incidents reported.

Nov 21, 2022
Resolved - With the upgrades on the infrastructure that we applied last week, the databases are handling the load well. We are resolving this incident.
Nov 21, 14:32 EST
Monitoring - With the upgrades on the infrastructure that we applied last week, the databases are handling the load well. We have continued to monitor the systems over the past 3 business days and have not noticed any degradation. We will continue to monitor the system.
Nov 15, 08:25 EST
Update - Discovery scanners and agents are now reporting back into the platform. At this point all functionality in the platform is back up and running. We are still investigating and will continue to keep this incident open while we continue our investigation.
Nov 11, 10:57 EST
Update - To continue our investigation we have paused all Discovery Scanners and Agents from reporting back to the platform. The data being sent to the platform is being placed into a queue that will be slowly processed when we bring that worker back online. We plan on bringing them back slowly in the next couple days as we continue to troubleshoot the issue. We are setting the status for the Inventory component to Partial Outage, due to assets not being updated, but you can still continue work with your assets in your account as you normally would.

The rest of the application continues to function as normal.

Nov 10, 14:15 EST
Update - Reports are back up and operational. We are still investigating the high loads on the database but the system is currently stable and all functions are operational.
Nov 10, 07:44 EST
Update - We are still investigating the cause of the high loads on our database. To continue investigating, we are temporarily taking the analytics section of the application offline. During this time, you will not be able to run any reports in the application. This downtime for analytics is planned to be for 30 minutes. We are moving the status to degraded performance only for the analytics section, the rest of the application continues to be stable and functional.
Nov 10, 06:41 EST
Update - We are still investigating the high load we saw on the replica database which caused a delay on the application for 10-15 minutes. The application continues to be stable but we are keeping this incident open while we continue to investigate.
Nov 9, 20:27 EST
Update - We are investigating high load on one of our replica databases. The load on the replica database has come back down, so we are going to move the statuses to operational, but we are still investigating the issue.
Nov 9, 17:14 EST
Investigating - We are currently investigating this issue.
Nov 9, 16:34 EST
Resolved - This incident has been resolved.
Nov 21, 13:49 EST
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 21, 11:38 EST
Update - The team has deployed a fix for the issue. Non admins should now be able to view tasks on the task page and complete tasks in the workflow again. We are monitoring the fix for the next couple hours
Nov 21, 10:56 EST
Update - The team has deployed a fix for the issue. Non admins should now be able to view tasks on the task page and complete tasks in the workflow again. We are monitoring the fix for the next couple hours
Nov 21, 10:47 EST
Update - We are continuing to work on a fix for this issue.
Nov 21, 09:56 EST
Identified - Our team has found an issue when users who are not administrators are accessing the task page are getting 500 errors. The team has identified the issue and is working on a fix
Nov 21, 09:56 EST
Nov 20, 2022

No incidents reported.

Nov 19, 2022

No incidents reported.

Nov 18, 2022

No incidents reported.