SolarWinds Service Desk Status Page
Investigating - Currently, our sentiment analysis function is not returning any results. This means we will not be able to flag any incidents that contain potential negative sentiment.

The team is aware of the issue and is working towards a resolution. All other functions in the platform continue to operate normally.

May 10, 2024 - 16:08 EDT
Investigating - We have a ticket open with SendGrid, which handles our outbound emails.

Workaround:

If your organization enforces a DMARC policy for emails, you will need to apply the SPF and DKIM steps mentioned in the documentation below. 

https://documentation.solarwinds.com/en/success_center/swsd/content/completeguidetoswsd/allowing-ip-addresses.htm

Ensure that your network administrator allows the following IP addresses:

US IP addresses:
149.72.147.186
167.89.101.239

EU/AU IP addresses:
167.89.99.179
168.245.40.44

We also recommend you allow our email links to ensure you receive links within emails sent by SWSD. These links come from the following domains:

- samanage.com
- emails.samanage.com
- mailer.samanage.com
- secure_mailer.samanage.com
- Url944.samanage.com
- Url3518.samanage.com
- sendgrid.net

If you continue to get DMARC errors, we recommend enabling DKIM, too. For DKIM, we have a sender authentication option offered by our email vendor, SendGrid, at no additional cost to you. This would allow us to send emails on behalf of your email domain and avoid DMARC errors. Please contact us at technicalsupport@solarwinds.com.

Apr 09, 2024 - 16:10 EDT

About This Site

The status of system performance is readily and publicly available in real time. We are dedicated to serving you honestly and openly. This means that at any given time you know exactly what we know about our service status. Everything is open and visible.

https://www.solarwinds.com/legal/privacy

Website & Blog Operational
SolarWinds Service Desk [USA] Operational
Application (North America) ? Operational
API Operational
Inventory ? Operational
Email services Operational
SolarWinds Service Desk [EMEA] Operational
Application (EMEA) Operational
API (EMEA) Operational
Inventory (EMEA) Operational
Email services (EMEA) Operational
SolarWinds Service Desk [APAC] Operational
Application (APAC) Operational
API (APAC) Operational
Inventory (APAC) Operational
Email Services (APAC) Operational
Mobile Application Operational
iOS Operational
Android Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jun 15, 2024

No incidents reported today.

Jun 14, 2024

No incidents reported.

Jun 13, 2024

No incidents reported.

Jun 12, 2024

No incidents reported.

Jun 11, 2024

No incidents reported.

Jun 10, 2024

No incidents reported.

Jun 9, 2024

No incidents reported.

Jun 8, 2024

No incidents reported.

Jun 7, 2024

No incidents reported.

Jun 6, 2024

No incidents reported.

Jun 5, 2024

No incidents reported.

Jun 4, 2024

No incidents reported.

Jun 3, 2024

No incidents reported.

Jun 2, 2024
Completed - The scheduled maintenance has been completed.
Jun 2, 02:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 2, 00:00 EDT
Scheduled - We will be performing an in-depth investigation on our United States (US) datacenter's database on June 2, 2024. During this time, accounts that are hosted on the United States (US) datacenter will experience a brief 15-20 minute downtime. After that downtime, the platform will become available again but could be followed by potential slowdowns or downtimes (503 error) for the remaining 1.5 hours. This will only impact accounts that are hosted on the United States (US) datacenter.

This investigation will allow us to collect the necessary data to continue our efforts in improving the platforms stability.

If you are unsure which datacenter you are hosted on, you can navigate to Setup - Account - Account Summary to confirm your datacenter.

During any downtime within this maintenance window, all emails, sent to the accounts hosted on the United States (US) datacenter, will be queued and processed once the platform is available again.

May 30, 20:44 EDT
Jun 1, 2024

No incidents reported.