SolarWinds Service Desk Status Page
Investigating - We have a ticket open with SendGrid, which handles our outbound emails.

Workaround:

If your organization enforces a DMARC policy for emails, you will need to apply the SPF and DKIM steps mentioned in the documentation below. 

https://documentation.solarwinds.com/en/success_center/swsd/content/completeguidetoswsd/allowing-ip-addresses.htm

Ensure that your network administrator allows the following IP addresses:

US IP addresses:
149.72.147.186
167.89.101.239

EU/AU IP addresses:
167.89.99.179
168.245.40.44

We also recommend you allow our email links to ensure you receive links within emails sent by SWSD. These links come from the following domains:

- samanage.com
- emails.samanage.com
- mailer.samanage.com
- secure_mailer.samanage.com
- Url944.samanage.com
- Url3518.samanage.com

If you continue to get DMARC errors, we recommend enabling DKIM, too. For DKIM, we have a sender authentication option offered by our email vendor, SendGrid, at no additional cost to you. This would allow us to send emails on behalf of your email domain and avoid DMARC errors. Please contact us at technicalsupport@solarwinds.com.

Apr 09, 2024 - 16:10 EDT

About This Site

The status of system performance is readily and publicly available in real time. We are dedicated to serving you honestly and openly. This means that at any given time you know exactly what we know about our service status. Everything is open and visible.

https://www.solarwinds.com/legal/privacy

Website & Blog Operational
SolarWinds Service Desk [USA] Degraded Performance
Application (North America) ? Operational
API Operational
Inventory ? Operational
Email services Degraded Performance
SolarWinds Service Desk [EMEA] Degraded Performance
Application (EMEA) Operational
API (EMEA) Operational
Inventory (EMEA) Operational
Email services (EMEA) Degraded Performance
SolarWinds Service Desk [APAC] Degraded Performance
API (APAC) Operational
Inventory (APAC) Operational
Email Services (APAC) Degraded Performance
Application (APAC) Operational
Mobile Application Operational
iOS Operational
Android Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Apr 20, 2024

No incidents reported today.

Apr 19, 2024

No incidents reported.

Apr 18, 2024

No incidents reported.

Apr 17, 2024

No incidents reported.

Apr 16, 2024

No incidents reported.

Apr 15, 2024

No incidents reported.

Apr 14, 2024

No incidents reported.

Apr 13, 2024

No incidents reported.

Apr 12, 2024

No incidents reported.

Apr 11, 2024

No incidents reported.

Apr 10, 2024

No incidents reported.

Apr 9, 2024

Unresolved incident: Service Desk Notifications sent via sendgrid.net.

Apr 8, 2024

No incidents reported.

Apr 7, 2024
Completed - The scheduled maintenance has been completed.
Apr 7, 04:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 7, 03:00 EDT
Scheduled - We will be performing an update on our databases in all datacenters. After our move to our new database infrastructure, we have been advised that an upgrade to the most recent database version will resolve intermittent issues we are seeing. In order to update to the latest version, we have to take the platform down for a short period of time (1.5 hours).

During this time, the platform will not be available for all customers in all regions (US, EU, AU). All emails sent to the platform will be queued and processed once the platform is brought back online.

Mar 28, 15:40 EDT
Apr 6, 2024

No incidents reported.