SolarWinds Service Desk Status Page
All Systems Operational

About This Site

The status of system performance is readily and publicly available in real time. We are dedicated to serving you honestly and openly. This means that at any given time you know exactly what we know about our service status. Everything is open and visible.

https://www.samanage.com/privacy-policy/

Website & Blog Operational
Samanage [USA] Operational
Application (North America) ? Operational
API Operational
Inventory ? Operational
Email services Operational
Samanage [EMEA] Operational
Application (EMEA) Operational
API (EMEA) Operational
Inventory (EMEA) Operational
Email services (EMEA) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jan 25, 2020

No incidents reported today.

Jan 24, 2020

No incidents reported.

Jan 23, 2020

No incidents reported.

Jan 22, 2020

No incidents reported.

Jan 21, 2020

No incidents reported.

Jan 20, 2020

No incidents reported.

Jan 19, 2020

No incidents reported.

Jan 18, 2020

No incidents reported.

Jan 17, 2020
Resolved - We’ve confirmed that emails for impacted customers are being delivered. If you continue to experience issues with the application please contact our Tech Support team: https://www.samanage.com/support/
Jan 17, 17:42 EST
Monitoring - We've identified and subsequently rolled back an infrastructure change that caused this issue. This change was made as part of a set of releases intended to improve application performance and mail delivery. We're asking our DevOps team to perform full root cause analysis and will provide this RCA as soon as the investigation is complete.
Jan 17, 14:46 EST
Investigating - We’re receiving reports that some customer emails from the SWSD application are not properly processed. This appears to only impact customers using Microsoft Outlook. In some cases, our mail servers are not able to connect, some emails may be deferred, and some may be delivered. We are continuing to investigate the cause.
As an admin user, more information about all outbound emails from your SWSD account, including SMTP responses, can be found in Setup> Security & Audit> Email Logs.
Jan 17, 11:15 EST
Jan 16, 2020

No incidents reported.

Jan 15, 2020

No incidents reported.

Jan 14, 2020

No incidents reported.

Jan 13, 2020

No incidents reported.

Jan 12, 2020

No incidents reported.

Jan 11, 2020

No incidents reported.