SolarWinds Service Desk Status Page

All Systems Operational

About This Site

The status of system performance is readily and publicly available in real time. We are dedicated to serving you honestly and openly. This means that at any given time you know exactly what we know about our service status. Everything is open and visible.

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Website & Blog Operational
SolarWinds Service Desk [USA] Operational
Application (North America) Operational
API Operational
Inventory Operational
Email services Operational
SolarWinds Service Desk [EMEA] Operational
Application (EMEA) Operational
API (EMEA) Operational
Inventory (EMEA) Operational
Email services (EMEA) Operational
SolarWinds Service Desk [APAC] Operational
Application (APAC) Operational
API (APAC) Operational
Inventory (APAC) Operational
Email Services (APAC) Operational
Mobile Application Operational
iOS Operational
Android Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Database Updates to Our Europe (EU) Datacenter (Brief Outage and Potential Slowdowns) Jul 25, 2026 00:30-10:30 EDT

We are deploying updates to our Europe data center to improve scalability and support future reporting enhancements. The maintenance window will last up to 10 hours.

During the first 3 hours of the maintenance window, there may be one or more brief service interruptions, each lasting less than five minutes, while systems are restarted. At other times during the maintenance window, some users may experience intermittent slower performance or increased response times.

Emails sent to the system during any brief interruption will be queued and processed once service is restored.

We are working to minimize disruption and appreciate your patience during this maintenance window.

Posted on Jul 20, 2026 - 10:11 EDT

Database Updates to Our North America (US) Datacenter (Brief Outage and Potential Slowdowns) Jul 25, 2026 23:30 - Jul 26, 2026 15:30 EDT

We are deploying updates to our North America data center to improve scalability and support future reporting enhancements. The maintenance window will last up to 16 hours.

During the first 3 hours of the maintenance window, there may be one or more brief service interruptions, each lasting less than five minutes, while systems are restarted. At other times during the maintenance window, some users may experience intermittent slower performance or increased response times.

Emails sent to the system during any brief interruption will be queued and processed once service is restored.

We are working to minimize disruption and appreciate your patience during this maintenance window.

Posted on Jul 20, 2026 - 10:14 EDT
Jul 23, 2026

No incidents reported today.

Jul 22, 2026

No incidents reported.

Jul 21, 2026

No incidents reported.

Jul 20, 2026

No incidents reported.

Jul 19, 2026

No incidents reported.

Jul 18, 2026
Completed - The scheduled maintenance has been completed.
Jul 18, 08:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 18, 04:30 EDT
Scheduled - We are deploying updates to our Australia data center to improve scalability and support upcoming reporting enhancements. During this maintenance, there will be a brief service interruption of less than five minutes while the database is restarted. After service is restored, some users may experience slightly slower performance for a few minutes at times as systems fully recover. Emails sent to the system during the brief downtime will be queued and processed once service is restored.
Jul 17, 11:27 EDT
Jul 17, 2026

No incidents reported.

Jul 16, 2026

No incidents reported.

Jul 15, 2026

No incidents reported.

Jul 14, 2026
Resolved - After an extended period of monitoring, SolarWinds Service Desk is now operating normally.

At this time, we consider the incident resolved. Root cause analysis (RCA) will be shared in the coming days once the investigation is complete. Should you require any additional assistance or experience any further issues, please contact us at technicalsupport@solarwinds.com.

Jul 14, 12:01 EDT
Monitoring - Our team is continuing to monitor the application closely to ensure stability. Further updates will be shared as soon as they are available.
Jul 14, 11:05 EDT
Update - The application is accessible again, and service has been restored.
Our team is continuing to monitor the application closely to ensure stability. We will provide another update if any further issues are identified.

Jul 14, 10:57 EDT
Update - We are continuing to investigate this issue.
Jul 14, 10:44 EDT
Investigating - We are currently investigating an issue affecting SolarWinds Service Desk. Some users may be unable to access the application at this time.

Our team is actively working to identify the cause and restore service as quickly as possible. We will share another update as soon as more information is available.

Jul 14, 10:30 EDT
Jul 13, 2026

No incidents reported.

Jul 12, 2026

No incidents reported.

Jul 11, 2026

No incidents reported.

Jul 10, 2026

No incidents reported.

Jul 9, 2026

No incidents reported.