Resolved -
After monitoring the system for a few hours, we see that all functions operate at normal speeds and will mark this incident as resolved. Please reach out to support at technicalsupport@solarwinds.com if you come across any issues.
Mar 22, 11:31 EDT
Update -
We are seeing the platform perform at normal operation and the team is monitoring the system.
Mar 22, 10:01 EDT
Monitoring -
Service Desk platform is now performing at normal operation, our team is currently monitoring the system.
Mar 22, 09:58 EDT
Update -
Our team is still investigating the issue. During this time we are seeing the platform return 500 and 504 errors and at times slow load times on pages.
Mar 22, 09:30 EDT
Update -
All emails sent to the Service Desk application are being queued and will be processed when we are back online.
Mar 22, 09:02 EDT
Update -
We are continuing to investigate this issue.
Mar 22, 08:37 EDT
Update -
We are continuing to investigate this issue.
Mar 22, 08:18 EDT
Update -
We are continuing to investigate this issue.
Mar 22, 08:17 EDT
Update -
We are continuing to investigate this issue.
Mar 22, 08:16 EDT
Update -
We are continuing to investigate this issue.
Mar 22, 08:11 EDT
Investigating -
We are seeing 504 Error and slowness within the service desk application, our team is investigating the issue.
Mar 22, 08:10 EDT