SolarWinds Service Desk Status

SolarWinds Service Desk Status Page

All Systems Operational

About This Site

The status of system performance is readily and publicly available in real time. We are dedicated to serving you honestly and openly. This means that at any given time you know exactly what we know about our service status. Everything is open and visible.

https://www.samanage.com/privacy-policy/

Website & Blog Operational

Samanage [USA] Operational

Application (North America) Operational

API Operational

Inventory Operational

Email services Operational

Samanage [EMEA] Operational

Application (EMEA) Operational

API (EMEA) Operational

Inventory (EMEA) Operational

Email services (EMEA) Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

May 30, 2020

No incidents reported today.

May 29, 2020

No incidents reported.

May 28, 2020

No incidents reported.

May 27, 2020

No incidents reported.

May 26, 2020

No incidents reported.

May 25, 2020

No incidents reported.

May 24, 2020

No incidents reported.

May 23, 2020

No incidents reported.

May 22, 2020

No incidents reported.

May 21, 2020

No incidents reported.

May 20, 2020

No incidents reported.

May 19, 2020

Delayed Incident Creation via Email

Resolved - There's been no further impact since this afternoon. The inbound parsing tool has fully recovered, so this incident is resolved. If you continue to experience issues with Incident Creation delays, please reach out to our Support team.
May 19, 17:16 EDT

Monitoring - The Inbound Parsing tool responsible for Incident Creation via Email appears to be fully recovered. We'll continue to monitor for additional impact.
May 19, 13:34 EDT

Investigating - We are currently investigating intermittent delays in Incident creation via email. This delay does not impact all customers and should only be temporary. As a workaround, other channels for incident creation such as the Self Service Portal, the SolarWinds Service Desk Mobile App, and via API are functioning normally.
May 19, 11:07 EDT

May 18, 2020

Delayed Incident Creation via Email

Resolved - Some Service Desk users experienced large delays in Incident Creation via Email today. The issue was caused by our inbound email parsing tool. The tool has recovered and emails now appear to be generating Incidents normally. We are actively testing a permanent solution to prevent future delays. If you experience additional issues related to Incident Creation via email, please contact our Support team.
May 18, 08:00 EDT

May 17, 2020

No incidents reported.

May 16, 2020

No incidents reported.