SolarWinds Service Desk Status

SolarWinds Service Desk Status Page

All Systems Operational

About This Site

The status of system performance is readily and publicly available in real time. We are dedicated to serving you honestly and openly. This means that at any given time you know exactly what we know about our service status. Everything is open and visible.

https://www.samanage.com/privacy-policy/

Website & Blog Operational

Samanage [USA] Operational

Application (North America) Operational

API Operational

Inventory Operational

Email services Operational

Samanage [EMEA] Operational

Application (EMEA) Operational

API (EMEA) Operational

Inventory (EMEA) Operational

Email services (EMEA) Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Nov 23, 2020

No incidents reported today.

Nov 22, 2020

No incidents reported.

Nov 21, 2020

No incidents reported.

Nov 20, 2020

No incidents reported.

Nov 19, 2020

No incidents reported.

Nov 18, 2020

No incidents reported.

Nov 17, 2020

No incidents reported.

Nov 16, 2020

SAML Login issues

Resolved - The SAML login issue has been resolved.
Nov 16, 11:48 EST

Identified - The issue has been identified and we are working on a fix for logging in via SAML. Users can bypass SSO and login directly to the application without issue.
Nov 16, 10:14 EST

Investigating - We're currently investigating intermittent reports of users unable to login via SAML.
Nov 16, 09:48 EST

Nov 15, 2020

No incidents reported.

Nov 14, 2020

No incidents reported.

Nov 13, 2020

No incidents reported.

Nov 12, 2020

No incidents reported.

Nov 11, 2020

No incidents reported.

Nov 10, 2020

Delayed Incident Creation via Email

Resolved - After further investigation, we've found no cause for delays with the Solarwinds Service Desk system or with our inbound Email vendor. All Email systems are operational. Based on the reports that were investigated, the issue appears to be related to Mimecast.
Nov 10, 17:38 EST

Update - We are continuing to investigate this issue. Thank you for your patience.
Nov 10, 15:23 EST

Investigating - We are currently investigating intermittent reports of delayed incident creation via email.
Nov 10, 14:04 EST

Nov 9, 2020

No incidents reported.