SolarWinds Service Desk Status

SolarWinds Service Desk Status Page

All Systems Operational

About This Site

The status of system performance is readily and publicly available in real time. We are dedicated to serving you honestly and openly. This means that at any given time you know exactly what we know about our service status. Everything is open and visible.

https://www.samanage.com/privacy-policy/

Website & Blog Operational

Samanage [USA] Operational

Application (North America) Operational

API Operational

Inventory Operational

Email services Operational

Samanage [EMEA] Operational

Application (EMEA) Operational

API (EMEA) Operational

Inventory (EMEA) Operational

Email services (EMEA) Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Aug 17, 2022

No incidents reported today.

Aug 16, 2022

No incidents reported.

Aug 15, 2022

Issue with creating Incidents via Email

Resolved - The incident has been resolved.
Aug 15, 09:31 EDT

Update - We have retrieved and imported the backlog of emails sent during the downtime on Friday. We will continue to monitor the system to ensure stability.
Aug 14, 04:23 EDT

Monitoring - Inbound emails are now processing as expected. We will continue to monitor.
Aug 12, 21:45 EDT

Update - We are continuing to investigate this issue.
Aug 12, 16:03 EDT

Update - We continue to investigate this issue
Aug 12, 15:56 EDT

Update - We are continuing to investigate why emails are not creating incidents
Aug 12, 12:50 EDT

Update - We continue to investigate this issue
Aug 12, 09:45 EDT

Investigating - There is an issue with creating Incidents from emails sent to the system (creating Incidents directly in the system should still work, the problem is specifically with emails).
Aug 12, 07:27 EDT

Aug 14, 2022

Aug 13, 2022

No incidents reported.

Aug 12, 2022

Aug 11, 2022

No incidents reported.

Aug 10, 2022

No incidents reported.

Aug 9, 2022

No incidents reported.

Aug 8, 2022

No incidents reported.

Aug 7, 2022

No incidents reported.

Aug 6, 2022

No incidents reported.

Aug 5, 2022

500 errors with some US hosted accounts

Resolved - After monitoring for 7 consecutive days, we are confident the fix in place is stable and the issue is resolved.
Aug 5, 13:52 EDT

Update - We have not seen any errors or issues for the past 6 days and continue to monitor
Aug 3, 09:26 EDT

Update - We are not seeing any errors or issues and continue to monitor
Aug 1, 10:02 EDT

Update - We are not seeing any errors or issues and continue to monitor
Jul 29, 10:03 EDT

Update - We are not seeing any errors or issues and continue to monitor
Jul 28, 11:15 EDT

Update - We are continuing to monitor for any further issues
Jul 27, 09:25 EDT

Update - We are continuing to monitor for any further issues.
Jul 26, 16:58 EDT

Monitoring - The application is back to normal operations but we are continuing to investigate and monitor the system.
Jul 26, 16:57 EDT

Update - We are continuing to investigate this issue.
Jul 26, 16:44 EDT

Investigating - We are currently investigating this issue.
Jul 26, 16:34 EDT

Monitoring - A fix has been implemented and we are monitoring the results.
Jul 25, 09:53 EDT

Investigating - We are currently investigating a problem that results in some accounts/users not being able to login or seeing a 500 error page when they try to access the application
Jul 25, 06:56 EDT

Aug 4, 2022

No incidents reported.

Aug 3, 2022