SolarWinds Service Desk Status Page
All Systems Operational

About This Site

The status of system performance is readily and publicly available in real time. We are dedicated to serving you honestly and openly. This means that at any given time you know exactly what we know about our service status. Everything is open and visible.

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Website & Blog Operational
SolarWinds Service Desk [USA] Operational
Application (North America) ? Operational
API Operational
Inventory ? Operational
Email services Operational
SolarWinds Service Desk [EMEA] Operational
Application (EMEA) Operational
API (EMEA) Operational
Inventory (EMEA) Operational
Email services (EMEA) Operational
SolarWinds Service Desk [APAC] Operational
API (APAC) Operational
Inventory (APAC) Operational
Email Services (APAC) Operational
Application (APAC) Operational
Mobile Application Operational
iOS Operational
Android Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Dec 11, 2023

No incidents reported today.

Dec 10, 2023

No incidents reported.

Dec 9, 2023

No incidents reported.

Dec 8, 2023

No incidents reported.

Dec 7, 2023

No incidents reported.

Dec 6, 2023

No incidents reported.

Dec 5, 2023
Resolved - The platform is stable and all load times are normal. We will be putting together a RCA which will be available upon request via support or your customer success manager.
Dec 5, 17:57 EST
Monitoring - A fix has been deployed and we are no longer seeing delays when loading index pages. We are monitoring the platform to ensure normal behavior.
Dec 5, 17:31 EST
Update - We are still experiencing slow load times (10-20 seconds) per index page and the team is continuing to investigate the issue.
Dec 5, 17:11 EST
Investigating - We are receiving reports of delayed/slow load times (10-20 seconds) of the indexes on pages. The team is currently looking into the incident.
Dec 5, 16:47 EST
Dec 4, 2023
Resolved - After monitoring, the platform is stable and running with no delays.
Dec 4, 16:55 EST
Monitoring - A fix has been implemented and the platform load times are back to normal. We will continue to the monitor the system to ensure stability before closing this incident.
Dec 4, 14:32 EST
Update - The deployment is complete but we are still seeing slow load times. We have also identified an issue with one of our vendors and are working side by side with them to resolve the issue. We will continue to update here with any and all progress.
Dec 4, 13:18 EST
Identified - The team have found the issue and are working on pushing a deployment to resolve it. Due to the nature of the deployment, you may experience 500 errors for a few minutes while it is taking place.

Any emails sent to the platform during this deployment will be queued and processed.

Dec 4, 12:06 EST
Update - We are still investigating the current slowness we are experiencing in the platform for US datacenter accounts. We will continue to post updates here as we further our investigation and work towards a resolution.
Dec 4, 11:42 EST
Investigating - We are investigating reports of slow and delayed load times. This is currently only impacting accounts on the US datacenter. Any and all emails sent to the platform will be queued and processed as normal.
Dec 4, 11:12 EST
Dec 3, 2023
Completed - The scheduled maintenance has been completed.
Dec 3, 07:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 3, 03:00 EST
Scheduled - We will be completing the database upgrade on our Australia datacenter on December 3, 2023. During this time, accounts that are hosted on the Australia datacenter will not be able to access the platform. This will only impact accounts that are hosted on the Australia datacenter.

If you are unsure which datacenter you are hosted on, you can navigate to Setup - Account - Account Summary to confirm your datacenter.

During the maintenance window, any emails, sent to the accounts hosted on the Australia datacenter, will be queued and processed once the platform is available again.

Nov 27, 09:15 EST
Dec 2, 2023

No incidents reported.

Dec 1, 2023

No incidents reported.

Nov 30, 2023

No incidents reported.

Nov 29, 2023

No incidents reported.

Nov 28, 2023

No incidents reported.

Nov 27, 2023

No incidents reported.