SolarWinds Service Desk Status Page
All Systems Operational

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The status of system performance is readily and publicly available in real time. We are dedicated to serving you honestly and openly. This means that at any given time you know exactly what we know about our service status. Everything is open and visible.

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Website & Blog Operational
SolarWinds Service Desk [USA] Operational
Application (North America) ? Operational
API Operational
Inventory ? Operational
Email services Operational
SolarWinds Service Desk [EMEA] Operational
Application (EMEA) Operational
API (EMEA) Operational
Inventory (EMEA) Operational
Email services (EMEA) Operational
SolarWinds Service Desk [APAC] Operational
API (APAC) Operational
Inventory (APAC) Operational
Email Services (APAC) Operational
Application (APAC) Operational
Mobile Application Operational
iOS Operational
Android Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Database Update on All Datacenters Apr 7, 2024 03:00-04:30 EDT
We will be performing an update on our databases in all datacenters. After our move to our new database infrastructure, we have been advised that an upgrade to the most recent database version will resolve intermittent issues we are seeing. In order to update to the latest version, we have to take the platform down for a short period of time (1.5 hours).

During this time, the platform will not be available for all customers in all regions (US, EU, AU). All emails sent to the platform will be queued and processed once the platform is brought back online.

Posted on Mar 28, 2024 - 15:40 EDT
Past Incidents
Mar 28, 2024

No incidents reported today.

Mar 27, 2024

No incidents reported.

Mar 26, 2024

No incidents reported.

Mar 25, 2024

No incidents reported.

Mar 24, 2024

No incidents reported.

Mar 23, 2024

No incidents reported.

Mar 22, 2024
Resolved - After monitoring the system for a few hours, we see that all functions operate at normal speeds and will mark this incident as resolved. Please reach out to support at technicalsupport@solarwinds.com if you come across any issues.
Mar 22, 11:31 EDT
Update - We are seeing the platform perform at normal operation and the team is monitoring the system.
Mar 22, 10:01 EDT
Monitoring - Service Desk platform is now performing at normal operation, our team is currently monitoring the system.
Mar 22, 09:58 EDT
Update - Our team is still investigating the issue. During this time we are seeing the platform return 500 and 504 errors and at times slow load times on pages.
Mar 22, 09:30 EDT
Update - All emails sent to the Service Desk application are being queued and will be processed when we are back online.
Mar 22, 09:02 EDT
Update - We are continuing to investigate this issue.
Mar 22, 08:37 EDT
Update - We are continuing to investigate this issue.
Mar 22, 08:18 EDT
Update - We are continuing to investigate this issue.
Mar 22, 08:17 EDT
Update - We are continuing to investigate this issue.
Mar 22, 08:16 EDT
Update - We are continuing to investigate this issue.
Mar 22, 08:11 EDT
Investigating - We are seeing 504 Error and slowness within the service desk application, our team is investigating the issue.
Mar 22, 08:10 EDT
Mar 21, 2024

No incidents reported.

Mar 20, 2024

No incidents reported.

Mar 19, 2024

No incidents reported.

Mar 18, 2024

No incidents reported.

Mar 17, 2024

No incidents reported.

Mar 16, 2024

No incidents reported.

Mar 15, 2024

No incidents reported.

Mar 14, 2024

No incidents reported.