SolarWinds Service Desk Status

SolarWinds Service Desk Status Page

Asset Software Normalization Across All Data Centers

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 20, 2025 - 00:00 EDT

Scheduled - We are going to be releasing new functionality in our software area that will normalize titles that match on a 100% threshold. This new functionality will make it easier for organizations to see what software is in their environment and take action if needed.

Example: Google Chrome with multiple versions will be normalized into a single primary software record. If Google Chrome changes the title to Google Chrome v1, then all software reporting back with that new title will be merged into a new primary labeled Google Chrome v1.

This maintenance window is required for us to do the first big normalization of all software data across all accounts. What you can expect during this time is your software index becoming unavailable for up to 30 minutes while we normalize your software data. If you navigate to the software page during the normalization, you will be greeted with a landing page indicating your data is being normalized.

This will not impact any other function and or performance of the platform.
Jul 20, 2025 00:00 - Jul 30, 2025 00:00 EDT

About This Site

The status of system performance is readily and publicly available in real time. We are dedicated to serving you honestly and openly. This means that at any given time you know exactly what we know about our service status. Everything is open and visible.

https://www.solarwinds.com/legal/privacy

Website & Blog Operational

SolarWinds Service Desk [USA] Operational

Application (North America) Operational

API Operational

Inventory Operational

Email services Operational

SolarWinds Service Desk [EMEA] Operational

Application (EMEA) Operational

API (EMEA) Operational

Inventory (EMEA) Operational

Email services (EMEA) Operational

SolarWinds Service Desk [APAC] Operational

Application (APAC) Operational

API (APAC) Operational

Inventory (APAC) Operational

Email Services (APAC) Operational

Mobile Application Operational

iOS Operational

Android Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jul 23, 2025

No incidents reported today.

Jul 22, 2025

No incidents reported.

Jul 21, 2025

No incidents reported.

Jul 20, 2025

Unresolved incident: Asset Software Normalization Across All Data Centers.

Jul 19, 2025

No incidents reported.

Jul 18, 2025

No incidents reported.

Jul 17, 2025

US Data Center - Issues with the Incident module

Resolved - This issue has been resolved. Please contact us at technicalsupport@solarwinds.com if you need further assistance.
Jul 17, 17:09 EDT

Monitoring - We observed a spike in database read operations, which resulted in temporary delays in the system's performance. The issue has since been mitigated, and all services are operating normally.

A full root cause analysis (RCA) will be shared once available. We appreciate your patience and understanding.
Jul 17, 15:14 EDT

Investigating - We are currently experiencing an issue affecting the Service Desk. While new tickets are being created successfully, users may notice the following symptoms:
- Newly created tickets appear to be stuck in a "loading" state when accessed through the UI.
- The incident index page does not reflect newly created tickets.
- New comments may not show in the comments section.
- Inability to access and update new incidents.

We are actively investigating the root cause. We will provide updates as more information becomes available and work toward restoring full functionality as quickly as possible.

Please contact technicalsupport@solarwinds.com if you have any questions.
Jul 17, 14:21 EDT

Jul 16, 2025

No incidents reported.

Jul 15, 2025

No incidents reported.

Jul 14, 2025

No incidents reported.

Jul 13, 2025

Scheduled Maintenance Notification

Completed - The scheduled maintenance has been completed.
Jul 13, 00:30 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 13, 00:00 EDT

Scheduled - Please be advised that on Sunday, July 13, we will be performing a brief scheduled maintenance lasting approximately 30 minutes, during off-hours at 6 AM CEST.

SolarWinds Service Desk will be temporarily unavailable during this window for customers hosted in the EU data centers. Please plan accordingly.

We apologize for any inconvenience this may cause to you and your business.
All ticket-related emails received during the downtime will be processed once the platform is back online.
Jul 9, 12:44 EDT

Jul 12, 2025

No incidents reported.

Jul 11, 2025

No incidents reported.

Jul 10, 2025

No incidents reported.

Jul 9, 2025

No incidents reported.