This issue has been resolved. If you have any further questions, please contact our Tech Support team: https://www.samanage.com/support
Posted Oct 15, 2019 - 13:20 EDT
Monitoring
We've implemented a fix for our login issue on our EU and US platform.
Posted Oct 15, 2019 - 11:48 EDT
Identified
We identified the issue and implemented a fix for our EU platform. We're continuing to work on an update for the US platform.
Posted Oct 15, 2019 - 11:26 EDT
Update
We are continuing to investigate this issue.
Posted Oct 15, 2019 - 09:55 EDT
Investigating
Some customers are reporting they are unable to login when using Chrome. If you’re unable to log in, please use a different browser. We are continuing to investigate.
Posted Oct 15, 2019 - 09:48 EDT
This incident affected: SolarWinds Service Desk [USA] (Application (North America)) and SolarWinds Service Desk [EMEA] (Application (EMEA)).