Delayed Email Notifications
Incident Report for SolarWinds Service Desk
Resolved
This incident has been resolved. Please contact our Support team if you continue to experience issues.
Posted Sep 16, 2020 - 11:27 EDT
Monitoring
A fix has been implemented. Both inbound and outbound email functionality should be restored. We'll continue monitoring for additional impact before considering this fully resolved.
Posted Sep 15, 2020 - 17:34 EDT
Identified
The cause of the issue has been identified and steps have been taken to restore email functionality.
Posted Sep 15, 2020 - 15:50 EDT
Update
We are continuing to investigate. This issue appears to be impacting both inbound and outbound email.
Posted Sep 15, 2020 - 14:33 EDT
Investigating
We are currently investigating intermittent reports of delayed Email Notifications.
Posted Sep 15, 2020 - 11:02 EDT
This incident affected: SolarWinds Service Desk [USA] (Application (North America), Email services).