Email Incidents and Comments Creation Issue

Incident Report for SolarWinds Service Desk

Resolved

The issue regarding delays in the creation of incidents and comments via email has been resolved.

Posted Feb 21, 2020 - 05:11 EST

Monitoring

A fix has been deployed and we are currently Monitoring the results of this fix.

Posted Feb 20, 2020 - 08:29 EST

Update

We are continuing to investigate the issue where there are delays in the creation of incidents and comments via email.

Posted Feb 20, 2020 - 04:50 EST

Investigating

We are currently investigating an issue where there are delays in the creation of incidents and comments via email.

Posted Feb 19, 2020 - 15:36 EST

This incident affected: SolarWinds Service Desk [USA] (Application (North America)) and SolarWinds Service Desk [EMEA] (Application (EMEA)).