US Data Center - Virtual Agent is currently down

Incident Report for SolarWinds Service Desk

Resolved

This incident has been resolved.

Posted 2 years ago. May 22, 2023 - 15:08 EDT

Update

The issue identified in the backend database for openwhisk functions. We are now working to resolve the issue.

Posted 2 years ago. May 22, 2023 - 13:07 EDT

Identified

The Virtual Agent is down in the US region due to backend issue. We are aware of it and working to resolve it. The is no ETA as of the moment.

Posted 2 years ago. May 22, 2023 - 12:41 EDT

This incident affected: SolarWinds Service Desk [USA] (Application (North America), API, Inventory, Email services), SolarWinds Service Desk [EMEA] (Application (EMEA), API (EMEA), Inventory (EMEA), Email services (EMEA)), and SolarWinds Service Desk [APAC] (Application (APAC), API (APAC), Inventory (APAC), Email Services (APAC)).