Unable to change Incidents State to Closed

Incident Report for SolarWinds Service Desk

Resolved

This issue has been resolved. Please contact us at technicalsupport@solarwinds.com if you need further assistance.
Posted 10 months ago. Aug 12, 2024 - 14:29 EDT

Monitoring

A fix has been implemented, and we will continue to monitor the issue. Please contact technicalsupport@solarwinds.com if the problem persists.
Posted 10 months ago. Aug 12, 2024 - 13:25 EDT

Identified

We've identified the cause of the reported issue and are working on a fix as quickly as possible. Thank you for your patience.
Posted 10 months ago. Aug 12, 2024 - 12:26 EDT

Investigating

We are seeing an issue when updating the Incident state from Resolve to Closed. This issue appears to only affect incidents that are created today. Our team is currently investigating this matter and further updates will be provided.
Posted 10 months ago. Aug 12, 2024 - 10:53 EDT
This incident affected: SolarWinds Service Desk [USA] (Application (North America)).