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Incident Report for SolarWinds Service Desk

Resolved

This issue has been resolved. If you need further assistance, please contact us at technicalsupport@solarwinds.com.

Posted Oct 14, 2024 - 17:59 EDT

Monitoring

A fix has been implemented. We will continue to monitor until we can confirm that no additional impact is expected.

Posted Oct 14, 2024 - 14:44 EDT

Identified

We've identified the cause of the reported issue and are working on a fix as quickly as possible. Thank you for your patience.

Posted Oct 14, 2024 - 13:09 EDT

Update

We are continuing to investigate this issue.

Posted Oct 14, 2024 - 12:13 EDT

Investigating

We are currently investigating this issue.

Posted Oct 14, 2024 - 12:02 EDT

This incident affected: SolarWinds Service Desk [USA] (Application (North America), API, Inventory, Email services), SolarWinds Service Desk [EMEA] (Application (EMEA), API (EMEA), Inventory (EMEA), Email services (EMEA)), and SolarWinds Service Desk [APAC] (Application (APAC), API (APAC), Inventory (APAC), Email Services (APAC)).