The issues affecting the SolarWinds Service Desk Virtual Agent have been fully resolved. If you continue to experience any problems or need further assistance, please don’t hesitate to contact us at technicalsupport@solarwinds.com.
Posted 2 months ago. Jun 02, 2025 - 21:46 EDT
Update
We’re pleased to inform you that the fix has been successfully deployed to the US Data Center, and the Virtual Agent is now fully operational across all regions.
Our teams will continue to monitor the environment closely to ensure ongoing stability and confirm that no further impact is expected.
Posted 2 months ago. Jun 02, 2025 - 19:57 EDT
Monitoring
Updates on the current status of the SolarWinds environments across various regions:
EU and AU Production Environments: These are now up and running, and the Virtual Agent's functionalities are working as expected. US Region: We are still awaiting an update on the US production environment. We will share more information as soon as it becomes available.
Posted 2 months ago. Jun 02, 2025 - 19:10 EDT
Update
Our team continues to investigate this issue. We do not yet have a confirmed timeline for resolution, but we are focused on resolving the problem as quickly as possible.
We will share further updates as soon as more information becomes available.
Posted 2 months ago. Jun 02, 2025 - 16:58 EDT
Investigating
We would like to inform you that the SolarWinds Service Desk Virtual Agent is currently experiencing issues impacting the service portal and its integrations with Microsoft Teams and Slack.
A support ticket has been opened with our vendor, and their support team has acknowledged the issue. We are actively working with them to resolve the problem.
We will share further updates as soon as more information becomes available.
Posted 2 months ago. Jun 02, 2025 - 14:52 EDT
This incident affected: SolarWinds Service Desk [USA] (Application (North America)), SolarWinds Service Desk [EMEA] (Application (EMEA)), and SolarWinds Service Desk [APAC] (Application (APAC)).