This incident has been resolved and updating the user via the API is functioning as normal.
Posted 2 years ago. Jun 14, 2023 - 14:17 EDT
Monitoring
A fix has been deployed and tested. We are now going into monitoring mode to ensure resolution.
Posted 2 years ago. Jun 14, 2023 - 13:24 EDT
Identified
We have identified the issue and are working on a fix and deploy. We will update this page once the deploy is complete and we will move to monitoring at that point.
Posted 2 years ago. Jun 14, 2023 - 12:43 EDT
Investigating
We are investigating reports that you are not able to update users via the API. This includes using IDaaS providers like Azure, OKTA, OneLogin, etc.
Workaround: You can update users directly from the platforms UI.
Posted 2 years ago. Jun 14, 2023 - 12:18 EDT
This incident affected: SolarWinds Service Desk [EMEA] (API (EMEA)), SolarWinds Service Desk [APAC] (API (APAC)), and SolarWinds Service Desk [USA] (API).