US Data Center: Disruption in Service Catalog Workflows Using Process Integrations

Incident Report for SolarWinds Service Desk

Resolved

This issue has been resolved. Please contact us at technicalsupport@solarwinds.com if you need further assistance.
Posted 11 days ago. May 05, 2025 - 10:36 EDT

Monitoring

A fix has been implemented. We will continue to monitor until we can confirm that no additional impact is expected.
Posted 13 days ago. May 03, 2025 - 09:51 EDT

Identified

We've identified the cause of the reported issue and are working on a fix as quickly as possible. Thank you for your patience.
Posted 13 days ago. May 03, 2025 - 06:48 EDT

Investigating

We have received reports that process workflows (service catalogs) utilizing process integrations have stopped functioning as expected. Our engineering team is actively investigating the issue and working toward a resolution.

We apologize for the inconvenience and appreciate your patience.

If you have any questions or require assistance, please contact us at technicalsupport@solarwinds.com.
Posted 13 days ago. May 03, 2025 - 06:42 EDT
This incident affected: SolarWinds Service Desk [USA] (API).