We have continued to monitor the service and have not observed any further issues. Additionally, we have not received any new reports of slow performance or Error 500 errors. At this time, the incident is considered resolved.
Thank you for your patience throughout this process.
Posted Apr 03, 2026 - 17:57 EDT
Monitoring
We are seeing improved results on our end and are continuing to monitor performance closely. We are also working to confirm whether customers are seeing similar improvement while we continue to ensure full stability. We appreciate your patience and will provide another update as soon as more information becomes available.
Posted Apr 03, 2026 - 13:56 EDT
Update
We are actively investigating continued unexpected behavior following a recent fix. Our team is working to ensure full stability. We appreciate your patience and will share another update as soon as more information is available.
Posted Apr 03, 2026 - 12:29 EDT
Investigating
We have observed unexpected behavior following the recent fix and are currently reviewing the issue. Our team is continuing to investigate while working to ensure full stability. We appreciate your patience and will provide further updates as soon as more information becomes available.
Posted Apr 03, 2026 - 11:08 EDT
Monitoring
We have completed the fix for this issue and will continue to monitor the situation to ensure stability.
Posted Apr 03, 2026 - 09:42 EDT
Identified
We've identified the cause of the reported issue and are working on a fix as quickly as possible. Thank you for your patience.
Posted Apr 03, 2026 - 09:00 EDT
Investigating
We are currently investigating reports of slow performance and intermittent Error 500 issues in SolarWinds Service Desk. Our team is working to resolve this as quickly as possible.
Posted Apr 03, 2026 - 08:33 EDT
This incident affected: SolarWinds Service Desk [USA] (Application (North America)).