We are continuing to monitor for any further issues.
Posted 6 months ago. Aug 13, 2024 - 16:08 EDT
Monitoring
A fix has been implemented. We will continue to monitor until we can confirm that no additional impact is expected.
Posted 6 months ago. Aug 13, 2024 - 15:41 EDT
Identified
We've identified the cause of the reported issue and are working on a fix as quickly as possible. Thank you for your patience.
Posted 6 months ago. Aug 13, 2024 - 15:14 EDT
Investigating
We are currently investigating this issue where the Service Desk emails do not include the service request inputs under the Attributes section of the emails.
Posted 6 months ago. Aug 13, 2024 - 12:12 EDT
This incident affected: SolarWinds Service Desk [USA] (Application (North America)), SolarWinds Service Desk [EMEA] (Application (EMEA)), and SolarWinds Service Desk [APAC] (Application (APAC)).