We have continued to monitor the service and have not observed any further issues. In addition, we have not received any new reports of slow performance. Based on our monitoring and the current system status, this incident is considered resolved.
Should you require any further assistance or experience any additional issues, please do not hesitate to contact us at technicalsupport@solarwinds.com.
Thank you for your patience and cooperation throughout this process.
Posted Jun 03, 2026 - 10:26 EDT
Monitoring
We are seeing improved performance on our end and are continuing to monitor the situation closely. We are also working to confirm whether customers are experiencing similar improvements as we continue our efforts to ensure full service stability.
We appreciate your patience and understanding during this time. We will provide another update as soon as additional information becomes available.
Posted Jun 03, 2026 - 09:32 EDT
Identified
We have identified the cause of the reported issue and are actively working to implement a fix as quickly as possible. Thank you for your patience and understanding while we work toward a resolution.
Posted Jun 03, 2026 - 09:03 EDT
Investigating
We are currently investigating reports of slow performance issues in SolarWinds Service Desk. Our team is working to resolve this as quickly as possible.
Posted Jun 03, 2026 - 08:18 EDT
This incident affected: SolarWinds Service Desk [USA] (Application (North America)).