Intermittent Delays in Incident Creation via Email
Incident Report for SolarWinds Service Desk
Our inbound Email vendor has made a permanent change to improve inbound Email performance going forward. At this time, we consider this issue resolved. If you experience additional delays, please contact our Support team at
Posted May 05, 2021 - 11:04 EDT
A fix has been implemented and we are currently monitoring.
Posted May 05, 2021 - 08:38 EDT
We've identified an issue with our Email vendor resulting in the intermittent delays. Our vendor is working on a solution to improve Email performance. Unfortunately, we do not have an ETA for a solution at this time. As updates are available, we will share them through this Incident.
Posted May 04, 2021 - 17:45 EDT
We are currently investigating reports of delayed Incident creation via Email.
Posted May 04, 2021 - 10:34 EDT
This incident affected: Samanage [USA] (Email services).