Our engineering team has implemented a fix to address the reported issue regarding Error 500. We are currently monitoring the stability of the application to ensure the problem has been resolved. If you continue to experience any issues, please contact us at technicalsupport@solarwinds.com for further assistance.
Posted Sep 30, 2025 - 08:36 EDT
Identified
We have identified the problem and our engineering team is now working for the fix deployment. Further update will be shared once deployment is tested completed.
Posted Sep 30, 2025 - 06:59 EDT
Investigating
We are receiving reports regarding computer details page that is throwing an Error 500. Our team is aware of this matter and currently doing further investigation. This is affecting both US and EU data-centers, we apologize for the inconvenience at this time. Further updates will be shared once root cause of the problem is identified.
Posted Sep 30, 2025 - 05:58 EDT
This incident affected: SolarWinds Service Desk [EMEA] (Inventory (EMEA)) and SolarWinds Service Desk [USA] (Inventory).