This incident has been resolved. Please contact SolarWinds ITSM Technical Support if you have any questions. https://www.samanage.com/support/
Posted Dec 06, 2019 - 09:29 EST
Monitoring
The cause of this issue that impacted approximately a dozen customers has been identified. We've updated our spam definitions in order to better quarantine this type of email, and we'll continue to monitor customer activity.
Posted Dec 06, 2019 - 09:11 EST
Investigating
We are currently investigating the issue where unwanted tickets are being created by spam.
Posted Dec 06, 2019 - 08:07 EST
This incident affected: SolarWinds Service Desk [USA] (Application (North America), API, Inventory, Email services) and SolarWinds Service Desk [EMEA] (Application (EMEA), API (EMEA), Inventory (EMEA), Email services (EMEA)).