US Data Center: Service Desk Email Notification Delays

Incident Report for SolarWinds Service Desk

Resolved

This issue has been resolved. Please contact us at technicalsupport@solarwinds.com if you need further assistance.
Posted 20 days ago. Mar 17, 2025 - 20:01 EDT

Update

We are continuing to monitor for any further issues.
Posted 20 days ago. Mar 17, 2025 - 18:20 EDT

Monitoring

We have successfully deployed a fix to the production environment. Our team will continue to monitor the application's performance to ensure everything runs smoothly.
Posted 20 days ago. Mar 17, 2025 - 17:33 EDT

Identified

We've identified the cause of the reported issue and are still working on a fix. Thank you for your patience.
Posted 20 days ago. Mar 17, 2025 - 17:02 EDT

Investigating

We are currently experiencing significant delays with the Service Desk notifications. Our team is actively working on a fix to resolve this issue as quickly as possible. Please note that other areas of the application remain functional.

If you have any questions or need further assistance, please contact us at technicalsupport@solarwinds.com.
Posted 20 days ago. Mar 17, 2025 - 16:07 EDT
This incident affected: SolarWinds Service Desk [USA] (Email services).