A fix has been implemented, and we are monitoring the results.
Posted 1 year ago. Jan 16, 2024 - 17:02 EST
Identified
The issue has been identified, and we are working on a fix.
Posted 1 year ago. Jan 16, 2024 - 15:37 EST
Investigating
We are currently investigating this issue. It seems this issue only affects catalog items that have field logic. Workaround: Enable "Inline Edit On Service Catalog Items" under "Setup > Global Settings > Service Desk Settings."
Posted 1 year ago. Jan 16, 2024 - 15:02 EST
This incident affected: SolarWinds Service Desk [USA] (Application (North America)).